Privacy Policy
Your financial data security is our foundation
Data Protection Framework
At ConnectFlashFlow, we understand that financial forecasting requires trust. When you share your budgeting patterns and financial goals with our platform, you're placing confidence in our ability to protect that sensitive information. This privacy policy explains exactly how we handle, store, and safeguard every piece of data you entrust to us.
Key Principle: We never sell, rent, or distribute your personal financial information to third parties for marketing purposes. Your budgeting data remains yours, and we act solely as custodians of that information.
Information We Collect
Account Information
Your name, email address, phone number, and account preferences. We use this to personalize your experience and communicate important updates about your financial forecasts.
Financial Data
Budget categories, spending patterns, and forecasting parameters you input. This data powers our predictive algorithms and helps create accurate financial projections.
Usage Analytics
How you navigate our platform, which features you use most, and session duration. This helps us improve the user experience and develop better forecasting tools.
We collect this information through various means - directly when you create accounts or input budgeting data, automatically through cookies and analytics tools, and occasionally through customer support interactions. Every piece of information serves a specific purpose in delivering better financial forecasting services.
How We Use Your Information
- Generate personalized financial forecasts based on your spending patterns and budget goals
- Send important notifications about budget alerts, forecast updates, and account activity
- Improve our algorithms by analyzing aggregated, anonymized usage patterns
- Provide customer support and troubleshoot technical issues with your forecasting tools
- Comply with financial regulations and legal requirements in Malaysia
- Detect and prevent fraudulent activity or unauthorized access to accounts
Our team takes a minimalist approach - we only use data that directly contributes to better financial forecasting or essential business operations. We don't engage in extensive data mining or create detailed personal profiles beyond what's necessary for our budgeting services.
Data Security Measures
Your financial information travels through encrypted channels using industry-standard TLS protocols. Our servers employ multi-layer security including firewalls, intrusion detection systems, and regular security audits. We maintain restricted access policies - only authorized personnel with legitimate business needs can access user data.
All financial data is encrypted both in transit and at rest. We use AES-256 encryption for stored data and maintain regular backups in secure, geographically distributed locations.
Regular security assessments ensure our protection measures evolve with emerging threats. We also maintain incident response procedures to address any potential security concerns quickly and transparently.
Your Rights and Controls
You maintain complete control over your personal information. Access your account settings anytime to review what data we've collected, update your preferences, or modify privacy settings. You can request complete data exports, ask us to correct inaccurate information, or delete your account entirely.
- Request copies of all personal data we maintain about you
- Correct any inaccurate or outdated information in your profile
- Delete specific data points or your entire account
- Opt out of non-essential communications while maintaining core service notifications
- Export your financial data in portable formats
We typically respond to data requests within 7-10 business days. For account deletions, we remove personal information within 30 days while maintaining anonymized data for legal compliance and service improvement purposes.
Cookies and Tracking
We use essential cookies to maintain your login sessions and remember your dashboard preferences. Analytics cookies help us understand how users interact with forecasting tools, but these don't identify you personally. Marketing cookies are minimal and primarily support our educational content recommendations.
You can adjust cookie preferences through your browser settings or our cookie management panel. Disabling certain cookies might affect some platform functionality, but core budgeting and forecasting features remain available.
Third-Party Integrations
When you connect bank accounts or financial institutions for automated data import, we use secure API connections through certified third-party providers. These providers maintain their own privacy policies and security measures, which we've vetted for compatibility with our standards.
We never store your banking passwords or login credentials. All financial institution connections use read-only access with your explicit permission, and you can disconnect these integrations anytime.
International Data Transfers
Our primary servers are located in secure data centers within Malaysia. However, some service providers (like cloud backup systems or analytics tools) may process data in other countries. When this occurs, we ensure these providers meet equivalent privacy protection standards through contractual agreements and certification requirements.
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur in our data practices. Major updates trigger email notifications to all active users, while minor clarifications are posted on our website with updated timestamps.
Continued use of our platform after policy updates indicates acceptance of new terms. However, significant changes that affect how we use existing data will include opt-in requirements rather than assumed consent.
Privacy Questions?
Our data protection team is available to address your privacy concerns. Contact SK Chuah at info@connectflashflow.com or call +60127096573. You can also write to us at Jalan Port Dickson-sungai Nipah, 71960 Seremban, Malaysia.